Service packages

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Level 1

Basic
Scheduled Service
- Ressource planning
- RAMS according to SD standard
- Site induction
- Service according to OEM manual
- Report of Thorough Examination of Equipment
Up to 5 years extended warranty***
Support and project managemen
- Status meetings
- Clarification and follow up
Unscheduled service
- Troubleshooting
- Repair work
Tools & equipment
- Standard tools
- Special tools
Real time access to status and progress
- Access to site specific documents online
- Daily progress reports
- Access to user manual
Up to 5 years extended warranty***
Basic +
Tools & equipment
- Service container on site
- Waterbag
Spare parts
- Fast Track Delivery
- Basic consumables for annual service
10% Discount on training
- 10% Discount on training
- User training - E-learning
- User instructor training
- Basic repair & troubleshooting
Supreme
Fixed prices*

- Fixed annual price per crane
- Weather down-time included**
- Pre-service notification/reminder
Availability and response time
- Technical phone support 24/7/365
- 14 days notice for scheduled service
- 2 working days for unscheduled service
Spare parts
- Fast track delivery of spare parts
- Site specific spare parts on stock
- Spare parts for 5-year service
Additional 5% discount on training

*5+ years service agreements only
**Waiting and weather down-time in excess of 75% per annual service campaign will be invoiced according to SD’s service rates.

Level 2

Basic
Scheduled Service
- Ressource planning
- RAMS according to SD standard
- Site induction
- Service according to OEM manual
- Report of Thorough Examination of Equipment
Up to 5 years extended warranty***
Support and project managemen
- Status meetings
- Clarification and follow up
Unscheduled service
- Troubleshooting
- Repair work
Tools & equipment
- Standard tools
- Special tools
Real time access to status and progress
- Access to site specific documents online
- Daily progress reports
- Access to user manual
Up to 5 years extended warranty***
Basic +
Tools & equipment
- Service container on site
- Waterbag
Spare parts
- Fast Track Delivery
- Basic consumables for annual service
10% Discount on training
- 10% Discount on training
- User training - E-learning
- User instructor training
- Basic repair & troubleshooting

Level 3

Basic
Scheduled Service
- Ressource planning
- RAMS according to SD standard
- Site induction
- Service according to OEM manual
- Report of Thorough Examination of Equipment
Up to 5 years extended warranty***
Support and project managemen
- Status meetings
- Clarification and follow up
Unscheduled service
- Troubleshooting
- Repair work
Tools & equipment
- Standard tools
- Special tools
Real time access to status and progress
- Access to site specific documents online
- Daily progress reports
- Access to user manual
Up to 5 years extended warranty***

Not included

  • Standby and waiting time
  • Offshore transportation
  • Spare parts other than specified
  • Rentals
  • Accommodation and diets

Not included

  • Standby and waiting time
  • Offshore transportation
  • Spare parts other than specified
  • Rentals
  • Accommodation and Diets
  • Project management in excess of XX
  • Technical support

Response time

  • Scheduled service: 60 days
  • Unscheduled service 14 days

Not included

  • Standby and waiting time
  • Offshore transportation
  • Spare parts other than specified
  • Rentals
  • Accommodation and Diets
  • Project management in excess of XX
  • Technical support

Response time

  • Scheduled service: 60 days
  • Unscheduled service 14 days

***Warranty
The warranty of the crane can be extended until sixty (60) days before it expires.
If nothing else is agreed upon, the following warranties apply from the delivery date:

  • Service work: 1 year
  • Spare parts: 1 year
  • Cranes: 2 years.

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Headline

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