Level 1

Basic
Scheduled Service
- Ressource planning
- RAMS according to SD standard
- Site induction
- Service according to OEM manual
- Report of Thorough Examination of Equipment
Up to 5 years extended warranty***
Support and project managemen
- Status meetings
- Clarification and follow up
Unscheduled service
- Troubleshooting
- Repair work
Tools & equipment
- Standard tools
- Special tools
Real time access to status and progress
- Access to site specific documents online
- Daily progress reports
- Access to user manual
Up to 5 years extended warranty***
Basic +
Tools & equipment
- Service container on site
- Waterbag
Spare parts
- Fast Track Delivery
- Basic consumables for annual service
10% Discount on training
- 10% Discount on training
- User training - E-learning
- User instructor training
- Basic repair & troubleshooting
Supreme
Fixed prices*

- Fixed annual price per crane
- Weather down-time included**
- Pre-service notification/reminder
Availability and response time
- Technical phone support 24/7/365
- 14 days notice for scheduled service
- 2 working days for unscheduled service
Spare parts
- Fast track delivery of spare parts
- Site specific spare parts on stock
- Spare parts for 5-year service
Additional 5% discount on training

*5+ years service agreements only
**Waiting and weather down-time in excess of 75% per annual service campaign will be invoiced according to SD’s service rates.

Level 2

Basic
Scheduled Service
- Ressource planning
- RAMS according to SD standard
- Site induction
- Service according to OEM manual
- Report of Thorough Examination of Equipment
Up to 5 years extended warranty***
Support and project managemen
- Status meetings
- Clarification and follow up
Unscheduled service
- Troubleshooting
- Repair work
Tools & equipment
- Standard tools
- Special tools
Real time access to status and progress
- Access to site specific documents online
- Daily progress reports
- Access to user manual
Up to 5 years extended warranty***
Basic +
Tools & equipment
- Service container on site
- Waterbag
Spare parts
- Fast Track Delivery
- Basic consumables for annual service
10% Discount on training
- 10% Discount on training
- User training - E-learning
- User instructor training
- Basic repair & troubleshooting

Level 3

Basic
Scheduled Service
- Ressource planning
- RAMS according to SD standard
- Site induction
- Service according to OEM manual
- Report of Thorough Examination of Equipment
Up to 5 years extended warranty***
Support and project managemen
- Status meetings
- Clarification and follow up
Unscheduled service
- Troubleshooting
- Repair work
Tools & equipment
- Standard tools
- Special tools
Real time access to status and progress
- Access to site specific documents online
- Daily progress reports
- Access to user manual
Up to 5 years extended warranty***

Not included

  • Standby and waiting time
  • Offshore transportation
  • Spare parts other than specified
  • Rentals
  • Accommodation and diets

***Warranty
The warranty of the crane can be extended until sixty (60) days before it expires.
If nothing else is agreed upon, the following warranties apply from the delivery date:

  • Service work: 1 year
  • Spare parts: 1 year
  • Cranes: 2 years.

Not included

  • Standby and waiting time
  • Offshore transportation
  • Spare parts other than specified
  • Rentals
  • Accommodation and Diets
  • Project management in excess of XX
  • Technical support

Response time

  • Scheduled service: 60 days
  • Unscheduled service 14 days

Not included

  • Standby and waiting time
  • Offshore transportation
  • Spare parts other than specified
  • Rentals
  • Accommodation and Diets
  • Project management in excess of XX
  • Technical support

Response time

  • Scheduled service: 60 days
  • Unscheduled service 14 days

Gamle udkast:

  • Supreme
  • Basic perks
  • Annual Service
    – Recourse planning RAMS
    – Site induction
    – Service according to OEM manual
    – Certificate of examination
  • Unscheduled service
    – Technical support
    – Troubleshooting
    – Repair work
  • Tools & equipment
    – Standard tools
    – Special tools
    – Container rent
    – Waterbag/weight magazine rent
  • Real time access to status and progress
    – Access to site specific documents online
    – Daily progress reports
    – Access to user manual
  • Basic+ perks
  • Spare parts
    – Fast track delivery of spareparts.
    – Site specific spareparts on stock
    – Lubricants/grease/oil
    – Basic consumables
    – Zerust
    – Service stickers
  • Support and project management
    – Status meetings
    – Clarification and follow up
  • Training
    – User training – E-learning
    – User instructor training
    – Basic repair & troubleshooting
  • Supreme perks
  • Fixed prices
    – Fixed price based on Scope of Works
    – Weather down-time included
    – Pre-service notification/ reminder
  • Availability and response time
    – Technical support 24/7
    – Availability 24/7/365
    – 14 days notice for scheduled service
    – 2 days notice for unscheduled service
  • Basic+
  • Basic perks
  • Annual Service
    – Recourse planning RAMS
    – Site induction
    – Service according to OEM manual
    – Certificate of examination
  • Unscheduled service
    – Technical support
    – Troubleshooting
    – Repair work
  • Tools & equipment
    – Standard tools
    – Special tools
    – Container rent
    – Waterbag/weight magazine rent
  • Real time access to status and progress
    – Access to site specific documents online
    – Daily progress reports
    – Access to user manual
  • Basic+ perks
  • Spare parts
    – Fast track delivery of spareparts.
    – Site specific spareparts on stock
    – Lubricants/grease/oil
    – Basic consumables
    – Zerust
    – Service stickers
  • Support and project management
    – Status meetings
    – Clarification and follow up
  • Training
    – User training – E-learning
    – User instructor training
    – Basic repair & troubleshooting
  • Supreme perks
  • Fixed prices
    – Fixed price based on Scope of Works
    – Weather down-time included
    – Pre-service notification/ reminder
  • Availability and response time
    – Technical support 24/7
    – Availability 24/7/365
    – 14 days notice for scheduled service
    – 2 days notice for unscheduled service
  • Basic
  • Basic perks
  • Annual Service
    – Recourse planning RAMS
    – Site induction
    – Service according to OEM manual
    – Certificate of examination
  • Unscheduled service
    – Technical support
    – Troubleshooting
    – Repair work
  • Tools & equipment
    – Standard tools
    – Special tools
    – Container rent
    – Waterbag/weight magazine rent
  • Real time access to status and progress
    – Access to site specific documents online
    – Daily progress reports
    – Access to user manual
  • Basic+ perks
  • Spare parts
    – Fast track delivery of spareparts.
    – Site specific spareparts on stock
    – Lubricants/grease/oil
    – Basic consumables
    – Zerust
    – Service stickers
  • Support and project management
    – Status meetings
    – Clarification and follow up
  • Training
    – User training – E-learning
    – User instructor training
    – Basic repair & troubleshooting
  • Supreme perks
  • Fixed prices
    – Fixed price based on Scope of Works
    – Weather down-time included
    – Pre-service notification/ reminder
  • Availability and response time
    – Technical support 24/7
    – Availability 24/7/365
    – 14 days notice for scheduled service
    – 2 days notice for unscheduled service

  • Fixed price based on Scope of Works
  • Weather down-time included
  • Pre-service notification/ reminder
  • Technical support 24/7
  • Availability 24/7/365
  • 14 days notice for scheduled service
  • 2 days notice for unscheduled service
  • Fast track delivery of spare parts.
  • Site specific spare parts on stock
  • Lubricants/grease/oil
  • Basic consumables
  • Zerust
  • Service stickers
  • Fixed price based on Scope of Works
  • Weather down-time included
  • Pre-service notification/ reminder
  • Fixed price based on Scope of Works
  • Weather down-time included
  • Pre-service notification/ reminder
  • Fixed price based on Scope of Works
  • Weather down-time included
  • Pre-service notification/ reminder
  • Technical support 24/7
  • Availability 24/7/365
  • 14 days notice for scheduled service
  • 2 days notice for unscheduled service
  • Fast track delivery of spare parts.
  • Site specific spare parts on stock
  • Lubricants/grease/oil
  • Basic consumables
  • Zerust
  • Service stickers
  • Fixed price based on Scope of Works
  • Weather down-time included
  • Pre-service notification/ reminder
  • Fast track delivery of spare parts.
  • Site specific spare parts on stock
  • Lubricants/grease/oil
  • Basic consumables
  • Zerust
  • Service stickers
  • Fixed price based on Scope of Works
  • Weather down-time included
  • Pre-service notification/ reminder
  • Fixed price based on Scope of Works
  • Weather down-time included
  • Pre-service notification/ reminder
  • Fixed price based on Scope of Works
  • Weather down-time included
  • Pre-service notification/ reminder
  • Technical support 24/7
  • Availability 24/7/365
  • 14 days notice for scheduled service
  • 2 days notice for unscheduled service
  • Fast track delivery of spare parts.
  • Site specific spare parts on stock
  • Lubricants/grease/oil
  • Basic consumables
  • Zerust
  • Service stickers
  • Fixed price based on Scope of Works
  • Weather down-time included
  • Pre-service notification/ reminder
  • Fixed price based on Scope of Works
  • Weather down-time included
  • Pre-service notification/ reminder
  • Technical support 24/7
  • Availability 24/7/365
  • 14 days notice for scheduled service
  • 2 days notice for unscheduled service
  • Fast track delivery of spare parts.
  • Site specific spare parts on stock
  • Lubricants/grease/oil
  • Basic consumables
  • Zerust
  • Service stickers
  • Fixed price based on Scope of Works
  • Weather down-time included
  • Pre-service notification/ reminder

Supreme

  • Annual Service
    •  Recourse planning RAMS
    • Site induction
    • Service according to OEM manual
    • Certificate of examination
  • Unscheduled service
    • Technical support
    • Troubleshooting
    • Repair work
  • Tools & equipment
    • Standard tools
    • Special tools
    • Container rent
    • Waterbag/weight magazine rent
  • Real time access to status and progress
    • Access to site specific documents online
    • Daily progress reports
    • Access to user manual
  • Spare parts
    • Fast track delivery of spareparts.
    • Site specific spareparts on stock
    • Lubricants/grease/oil
    • Basic consumables
    • Zerust
    • Service stickers
  • Support and project management
    • Status meetings
    • Clarification and follow up
  • Training
    • User training – E-learning
    • User instructor training
    • Basic repair & troubleshooting
  • Fixed prices
    • Fixed price based on Scope of Works
    • Weather down-time included
    • Pre-service notification/ reminder
  • Availability and response time
    • Technical support 24/7
    • Availability 24/7/365
    • 14 days notice for scheduled service
    • 2 days notice for unscheduled service

Basic+

  • Annual Service
    •  Recourse planning RAMS
    • Site induction
    • Service according to OEM manual
    • Certificate of examination
  • Unscheduled service
    • Technical support
    • Troubleshooting
    • Repair work
  • Tools & equipment
    • Standard tools
    • Special tools
    • Container rent
    • Waterbag/weight magazine rent
  • Real time access to status and progress
    • Access to site specific documents online
    • Daily progress reports
    • Access to user manual
  • Spare parts
    • Fast track delivery of spareparts.
    • Site specific spareparts on stock
    • Lubricants/grease/oil
    • Basic consumables
    • Zerust
    • Service stickers
  • Support and project management
    • Status meetings
    • Clarification and follow up
  • Training
    • User training – E-learning
    • User instructor training
    • Basic repair & troubleshooting

Basic

  • Annual Service
    •  Recourse planning RAMS
    • Site induction
    • Service according to OEM manual
    • Certificate of examination
  • Unscheduled service
    • Technical support
    • Troubleshooting
    • Repair work
  • Tools & equipment
    • Standard tools
    • Special tools
    • Container rent
    • Waterbag/weight magazine rent
  • Real time access to status and progress
    • Access to site specific documents online
    • Daily progress reports
    • Access to user manual
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