Level 1

Basic
Scheduled Service
- Ressource planning - RAMS according to SD standard - Site induction - Service according to OEM manual - Report of Thorough Examination of Equipment Up to 5 years extended warranty***
Support and project managemen
- Status meetings - Clarification and follow up
Unscheduled service
- Troubleshooting - Repair work
Tools & equipment
- Standard tools - Special tools
Real time access to status and progress
- Access to site specific documents online - Daily progress reports - Access to user manual
Up to 5 years extended warranty***

Basic +
Tools & equipment
- Service container on site - Waterbag
Spare parts
- Fast Track Delivery - Basic consumables for annual service
10% Discount on training
- 10% Discount on training - User training - E-learning - User instructor training - Basic repair & troubleshooting

Supreme
Fixed prices*
- Fixed annual price per crane - Weather down-time included** - Pre-service notification/reminder
Availability and response time
- Technical phone support 24/7/365 - 14 days notice for scheduled service - 2 working days for unscheduled service
Spare parts
- Fast track delivery of spare parts - Site specific spare parts on stock - Spare parts for 5-year service Additional 5% discount on training

*5+ years service agreements only
**Waiting and weather down-time in excess of 75% per annual service campaign will be invoiced according to SD’s service rates.

Level 2

Basic
Scheduled Service
- Ressource planning - RAMS according to SD standard - Site induction - Service according to OEM manual - Report of Thorough Examination of Equipment Up to 5 years extended warranty***
Support and project managemen
- Status meetings - Clarification and follow up
Unscheduled service
- Troubleshooting - Repair work
Tools & equipment
- Standard tools - Special tools
Real time access to status and progress
- Access to site specific documents online - Daily progress reports - Access to user manual
Up to 5 years extended warranty***

Basic +
Tools & equipment
- Service container on site - Waterbag
Spare parts
- Fast Track Delivery - Basic consumables for annual service
10% Discount on training
- 10% Discount on training - User training - E-learning - User instructor training - Basic repair & troubleshooting

Level 3

Basic
Scheduled Service
- Ressource planning - RAMS according to SD standard - Site induction - Service according to OEM manual - Report of Thorough Examination of Equipment Up to 5 years extended warranty***
Support and project managemen
- Status meetings - Clarification and follow up
Unscheduled service
- Troubleshooting - Repair work
Tools & equipment
- Standard tools - Special tools
Real time access to status and progress
- Access to site specific documents online - Daily progress reports - Access to user manual
Up to 5 years extended warranty***

Level 1

Not included

Standby and waiting time
Offshore transportation
Spare parts other than specified
Rentals
Accommodation and diets

***Warranty
The warranty of the crane can be extended until sixty (60) days before it expires.
If nothing else is agreed upon, the following warranties apply from the delivery date:

Service work: 1 year
Spare parts: 1 year
Cranes: 2 years.

Level 2

Not included

Response time

Scheduled service: 60 days
Unscheduled service 14 days

Level 3

Not included

Response time

Scheduled service: 60 days
Unscheduled service 14 days

Gamle udkast:

Supreme
Basic perks
Annual Service
– Recourse planning RAMS
– Site induction
– Service according to OEM manual
– Certificate of examination
Unscheduled service
– Technical support
– Troubleshooting
– Repair work
Tools & equipment
– Standard tools
– Special tools
– Container rent
– Waterbag/weight magazine rent
Real time access to status and progress
– Access to site specific documents online
– Daily progress reports
– Access to user manual
Basic+ perks
Spare parts
– Fast track delivery of spareparts.
– Site specific spareparts on stock
– Lubricants/grease/oil
– Basic consumables
– Zerust
– Service stickers
Support and project management
– Status meetings
– Clarification and follow up
Training
– User training – E-learning
– User instructor training
– Basic repair & troubleshooting
Supreme perks
Fixed prices
– Fixed price based on Scope of Works
– Weather down-time included
– Pre-service notification/ reminder
Availability and response time
– Technical support 24/7
– Availability 24/7/365
– 14 days notice for scheduled service
– 2 days notice for unscheduled service

Basic+
Basic perks
Annual Service
– Recourse planning RAMS
– Site induction
– Service according to OEM manual
– Certificate of examination
Unscheduled service
– Technical support
– Troubleshooting
– Repair work
Tools & equipment
– Standard tools
– Special tools
– Container rent
– Waterbag/weight magazine rent
Real time access to status and progress
– Access to site specific documents online
– Daily progress reports
– Access to user manual
Basic+ perks
Spare parts
– Fast track delivery of spareparts.
– Site specific spareparts on stock
– Lubricants/grease/oil
– Basic consumables
– Zerust
– Service stickers
Support and project management
– Status meetings
– Clarification and follow up
Training
– User training – E-learning
– User instructor training
– Basic repair & troubleshooting
Supreme perks
Fixed prices
– Fixed price based on Scope of Works
– Weather down-time included
– Pre-service notification/ reminder
Availability and response time
– Technical support 24/7
– Availability 24/7/365
– 14 days notice for scheduled service
– 2 days notice for unscheduled service

Basic
Basic perks
Annual Service
– Recourse planning RAMS
– Site induction
– Service according to OEM manual
– Certificate of examination
Unscheduled service
– Technical support
– Troubleshooting
– Repair work
Tools & equipment
– Standard tools
– Special tools
– Container rent
– Waterbag/weight magazine rent
Real time access to status and progress
– Access to site specific documents online
– Daily progress reports
– Access to user manual
Basic+ perks
Spare parts
– Fast track delivery of spareparts.
– Site specific spareparts on stock
– Lubricants/grease/oil
– Basic consumables
– Zerust
– Service stickers
Support and project management
– Status meetings
– Clarification and follow up
Training
– User training – E-learning
– User instructor training
– Basic repair & troubleshooting
Supreme perks
Fixed prices
– Fixed price based on Scope of Works
– Weather down-time included
– Pre-service notification/ reminder
Availability and response time
– Technical support 24/7
– Availability 24/7/365
– 14 days notice for scheduled service
– 2 days notice for unscheduled service

Fixed prices

Fixed price based on Scope of Works
Weather down-time included
Pre-service notification/ reminder

Availability and response time

Technical support 24/7
Availability 24/7/365
14 days notice for scheduled service
2 days notice for unscheduled service

Spare parts

Support and project management

Fixed price based on Scope of Works
Weather down-time included
Pre-service notification/ reminder

Training

Fixed price based on Scope of Works
Weather down-time included
Pre-service notification/ reminder

Annual Service

Fixed price based on Scope of Works
Weather down-time included
Pre-service notification/ reminder

Unscheduled service

Technical support 24/7
Availability 24/7/365
14 days notice for scheduled service
2 days notice for unscheduled service

Tools & equipment

Real time access to status and progress

Fixed price based on Scope of Works
Weather down-time included
Pre-service notification/ reminder

Spare parts

Support and project management

Fixed price based on Scope of Works
Weather down-time included
Pre-service notification/ reminder

Training

Fixed price based on Scope of Works
Weather down-time included
Pre-service notification/ reminder

Annual Service

Fixed price based on Scope of Works
Weather down-time included
Pre-service notification/ reminder

Unscheduled service

Technical support 24/7
Availability 24/7/365
14 days notice for scheduled service
2 days notice for unscheduled service

Tools & equipment

Real time access to status and progress

Fixed price based on Scope of Works
Weather down-time included
Pre-service notification/ reminder

Annual Service

Fixed price based on Scope of Works
Weather down-time included
Pre-service notification/ reminder

Unscheduled service

Technical support 24/7
Availability 24/7/365
14 days notice for scheduled service
2 days notice for unscheduled service

Tools & equipment

Real time access to status and progress

Fixed price based on Scope of Works
Weather down-time included
Pre-service notification/ reminder

Supreme

Basic

Annual Service
- Recourse planning RAMS
- Site induction
- Service according to OEM manual
- Certificate of examination
Unscheduled service
- Technical support
- Troubleshooting
- Repair work
Tools & equipment
- Standard tools
- Special tools
- Container rent
- Waterbag/weight magazine rent
Real time access to status and progress
- Access to site specific documents online
- Daily progress reports
- Access to user manual

Basic+

Spare parts
- Fast track delivery of spareparts.
- Site specific spareparts on stock
- Lubricants/grease/oil
- Basic consumables
- Zerust
- Service stickers
Support and project management
- Status meetings
- Clarification and follow up
Training
- User training – E-learning
- User instructor training
- Basic repair & troubleshooting

Supreme

Fixed prices
- Fixed price based on Scope of Works
- Weather down-time included
- Pre-service notification/ reminder
Availability and response time
- Technical support 24/7
- Availability 24/7/365
- 14 days notice for scheduled service
- 2 days notice for unscheduled service

Basic+

Basic

Annual Service
- Recourse planning RAMS
- Site induction
- Service according to OEM manual
- Certificate of examination
Unscheduled service
- Technical support
- Troubleshooting
- Repair work
Tools & equipment
- Standard tools
- Special tools
- Container rent
- Waterbag/weight magazine rent
Real time access to status and progress
- Access to site specific documents online
- Daily progress reports
- Access to user manual

Basic+

Spare parts
- Fast track delivery of spareparts.
- Site specific spareparts on stock
- Lubricants/grease/oil
- Basic consumables
- Zerust
- Service stickers
Support and project management
- Status meetings
- Clarification and follow up
Training
- User training – E-learning
- User instructor training
- Basic repair & troubleshooting

Basic

Annual Service
- Recourse planning RAMS
- Site induction
- Service according to OEM manual
- Certificate of examination
Unscheduled service
- Technical support
- Troubleshooting
- Repair work
Tools & equipment
- Standard tools
- Special tools
- Container rent
- Waterbag/weight magazine rent
Real time access to status and progress
- Access to site specific documents online
- Daily progress reports
- Access to user manual